Return and Refund Policy

All Sales Are Final

Due to the made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations.

This includes:

Change of mind
Ordering the wrong colour or style
Entering the wrong shipping information
Shipping delays outside our control
Minor variations in colour, texture, or finish
Normal signs of the manufacturing process

Please review your order carefully before completing checkout.

Damaged, Defective, or Incorrect Orders

Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or different from what you ordered.

Please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging

Do not discard the item or packaging until your request has been reviewed.

Once the issue is confirmed, we may offer a replacement, store credit, or refund depending on the circumstances.

Missing Items

Each standard set includes:

2 bases
12 nail stands
10 stands for a complete nail set
2 extra stands

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.

We are not responsible for orders delivered to an address entered incorrectly by the customer.

Any additional shipping costs required to resend a returned package are the customer’s responsibility.

Returned or Unclaimed Packages

Packages returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect are not automatically refunded.

The customer may be responsible for the cost of shipping the order again.

Original shipping charges are non-refundable.

Lost or Delayed Packages

Shipping times are estimates and vary by location.

Sejla Does Nails is not responsible for delays caused by the shipping carrier, customs, weather, or other circumstances outside our control.

Contact us if your tracking information shows that a package has been delivered but you have not received it. We will help review the available tracking information, but we cannot guarantee a refund or replacement for packages confirmed as delivered.

Refunds

Approved refunds will be returned to the original payment method through Square.

Processing times may vary depending on Square and your financial institution.

Original shipping charges are non-refundable unless the order was incorrect or damaged because of an error by Sejla Does Nails.

Contact Us

For order concerns or refund requests, contact:

Sejla Does Nails
Email: sejladoesnails@gmail.com
Website: sejladoesnails.com