Privacy Policy

Information We Collect

We collect information that you provide when placing an order or creating an account.

This may include:

Your name
Email address
Phone number, when provided
Billing address
Shipping address
Order details
Account login information
Messages you send regarding an order or account

Our website may also collect limited technical information needed to operate securely, such as your IP address, browser type, device information, and essential cookie data.

Payment Information

Payments are processed securely through Square.

Sejla Does Nails does not directly store your complete credit or debit card information. Payment details are collected and processed by Square according to its own privacy and security practices.

Square may collect information required to process your payment, prevent fraud, complete refunds, and comply with legal requirements.

You can review Square’s privacy notice on Square’s website.

How We Use Your Information

We use your personal information to:

Process and complete your orders
Deliver products to you
Create and manage your customer account
Send order confirmations and shipping updates
Respond to questions or customer-service requests
Process refunds, replacements, or order corrections
Prevent fraudulent transactions
Maintain the security of our website
Meet accounting, tax, and legal requirements

We do not sell or rent your personal information.

We do not use your order information for unrelated marketing without your consent.

Customer Accounts and Memberships

When you create an account or membership, we may store your name, email address, account credentials, order history, and account preferences.

You are responsible for keeping your login details private.

You may request that your account be updated or deleted by contacting us. Some order information may still need to be retained for tax, accounting, dispute-resolution, or legal purposes.

Cookies

Our website may use essential cookies and similar technologies to:

Keep you signed into your account
Remember items in your cart
Complete checkout
Maintain website security
Save basic website preferences

Disabling essential cookies may prevent certain parts of the website from working correctly.

How We Share Information

We only share personal information when needed to operate the business or complete your order.

Information may be shared with:

Square for payment processing
Shipping and delivery providers
Website hosting and technical-service providers
Accounting, tax, or professional-service providers
Government or legal authorities when required by law

These providers only receive the information needed to perform their services.

Shipping Providers

We share your name, shipping address, contact information, and package details with the shipping provider selected for your order.

Shipping providers may process this information according to their own privacy policies.

How Long We Keep Information

We keep personal information only for as long as reasonably needed to:

Complete and support your order
Maintain your customer account
Resolve disputes or chargebacks
Maintain business and accounting records
Meet tax and legal obligations

Information that is no longer required will be deleted, anonymized, or securely destroyed when reasonably possible.

How We Protect Your Information

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No website or electronic-storage system can guarantee complete security. You should use a strong, unique password for your customer account and avoid sharing it with others.

Your Privacy Choices

You may contact us to request:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your account or eligible personal information
Information about how your data has been used
Withdrawal of consent where consent is the basis for processing

Some information may need to be retained when required for legal, accounting, fraud-prevention, or transaction-record purposes.

Children’s Privacy

Our website and products are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 without permission from a parent or legal guardian. Please contact us if you believe a child has provided personal information through the website.

International Orders

If you place an order from outside Canada, your information may be processed or stored in another country by Square, shipping providers, website providers, or other service providers.

Privacy laws in those countries may differ from the laws in your location.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change.

The updated policy will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, contact:

Sejla Does Nails
Email: sejladoesnails@gmail.com
Website: sejladoesnails.com